What is ISO 9001?

ISO 9001 for Quality Management System (QMS) is the most fundamental management system standard and allows clients to be confident they can expect the same product or service, time and time again, without variation. It helps organizations of all sizes and sectors to improve their performance, meet client expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain and continually improve a quality management system (QMS)

Benefits of ISO 9001

• Increased efficiency

• Reduced costs

• Increased customer satisfaction and repeat business

• Increased morale and motivation of staff

• Enhanced company profile

• Culture of continuous improvement

QMS Requirements

• Understand their external & internal issues and interested parties.

• Have a Quality Policy describing senior management's commitment to quality.

• Embrace risks and opportunities throughout the business.

• Develop a Quality/Management Manual.

• Develop procedures/work instructions.

• Develop & monitor quality objectives.

• Ensure staff are competent & understand well the quality management system.

• Monitor performance & customer satisfaction.

Documentation Requirements

• Quality Policy

• Management Manual

• Procedures

• Forms

• Quality Improvement Plan

• Registers - for non conformances & corrective action

Once certified, you can show your commitment to quality with our certification mark.